Frequently Asked Questions
Shipping
How fast is shipping?
How fast is shipping?
We ship fast from our Australian warehouse using Australia Post. Metro areas usually receive orders in 3–6 business days, with regional deliveries taking just a little longer.
Where do you ship from?
Where do you ship from?
All orders are packed and shipped from our warehouse in Australia — no overseas delays, no waiting weeks for comfort to arrive.
Do you ship internationally?
Do you ship internationally?
Not yet. We currently ship within Australia only, so every order is quick, trackable, and local.
How long will my order take to arrive?
How long will my order take to arrive?
Most metro orders arrive in 3–6 business days. Regional deliveries can take a few days longer depending on your location and local postal service.
Will I get a tracking number?
Will I get a tracking number?
Yes. As soon as your order ships, you’ll receive an email with your Australia Post tracking link so you can follow your parcel every step of the way.
What if my order doesn't arrive?
What if my order doesn't arrive?
If your parcel hasn’t arrived within the expected timeframe, email us at info@solees.com.au. We’ll track it down and make it right.
Is shipping free?
Is shipping free?
Shipping across Australia is free for orders over $70. Otherwise, standard shipping costs apply as marked at check out.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept all major cards plus Shopify’s secure payment options including Shop Pay, Apple Pay, Google Pay and PayPal.
Is my payment secure?
Is my payment secure?
Yes. All payments are processed through Shopify’s encrypted checkout — we never see or store your card details.
Returns
What if the product doesn't work for me?
What if the product doesn't work for me?
We get it — not every foot is the same. That’s why our 30-Shift Guarantee lets you try them risk-free and return them if you’re not feeling the comfort.
What is your return and refund policy?
What is your return and refund policy?
We offer a 30-Shift Guarantee. If you don’t love your purchase, return it for a full refund. Return shipping is at the customer's cost, unless the item is faulty or damaged.
What is the 30-Shift Guarantee?
What is the 30-Shift Guarantee?
It’s simple: you have 30 work shifts to test your purchase. If your feet aren’t happy, neither are we — email us at info@solees.com.au and we’ll sort out a refund or replacement.
Do you offer exchanges?
Do you offer exchanges?
No. We don't offer exchanges after your product has been shipped. Please make sure you select your size carefully.
What if I ordered the wrong size.
What if I ordered the wrong size.
Our insoles are trim to fit! Please make sure you select your size carefully as we do not offer exchanges.
How do i start a return?
How do i start a return?
Just send us an email at info@solees.com.au with your order number, receipt and a photo of your product. We’ll guide you through the quick return process.
Can i change or cancel my order after it's placed?
Can i change or cancel my order after it's placed?
If your order hasn’t shipped yet, we’ll do our best to help. Email us at info@solees.com.au as soon as possible.
Products
Why should I buy from Solees instead of an international brand or big retailer?
Why should I buy from Solees instead of an international brand or big retailer?
Because we actually care about your comfort. We’re local Aussies, we ship fast, and we stand behind every product with a 90-day Happy Foot Guarantee — no bots, no runaround, no international shipping delays, just real support.
I've seen these products on Amazon / Temu / Shein. Are they the same?
I've seen these products on Amazon / Temu / Shein. Are they the same?
No. We work with our own manufacturer on the specs for our products.
Solees only sells from our website www.solees.com.au. Beware of counterfeit items sold elsewhere.
Do you offer bulk discounts or multi-pack pricing?
Do you offer bulk discounts or multi-pack pricing?
Yes. We offer automatic discounts on two, three, and five-pair bundles — no codes required.
Can i mix sizes in a bundle or discount offer?
Can i mix sizes in a bundle or discount offer?
Yes. Add the sizes you need to your cart and the bulk discount will automatically apply.
Where are your products made?
Where are your products made?
Solees is an Australian company. All products are made in China, quality-checked and shipped from our local Austarlian warehouse, backed by our Australian support team.